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Increase engagement , establish better bonds and have longer-lasting relationships . The challenges in the relationship between companies and consumers are great, but knowing where your consumers are can simplify connecting with them . With over 2 billion global users as of February 2020, WhatsApp is used every day by users to stay in touch with family and friends. By taking advantage of an application that is already part of their daily lives , your company will be able to serve your customers wherever they are. As a sales and business communication channel, the WhatsApp messaging platform offers worldwide reach , efficiency and cost savings for multiple use cases. Instead of waiting for an agent to answer the phone or respond to an email, enterprise messaging makes it possible for customers to simply start a conversation with their favorite companies and receive quick feedback . Ignoring communication platforms like WhatsApp can mean losing money and customers. After all, customers are more demanding.
They don't want to wait to talk to a company and they don't accept businesses that make it difficult for them to find the help and information they need when they need it. More precisely, 75% of respondents to Facebook's Business Messaging Research Study (2020), now Meta, stated that they want to engage with companies through messages in the same way they communicate with friends and family. Here, we will talk about the benefits of Industry Email List implementing a conversational communication strategy for your company. This knowledge base can and should be investigated. As a result, your company will be able to identify the most common behaviors and what generates the most conversions from your customers. As well as recognizing great moments of evasion. The result is the possibility of improving the user experience and creating strategies to encourage certain customer behaviors, as well as ammunition for planning the next steps of your marketing and sales strategy. How can ChatGuru help your company with customer service and sales via WhatsApp? Customers no longer want to wait for assistance from a customer service representative.
They want a quick and relevant response from your company in a few minutes instead of days. Real-time communication , however, does not require the purchase of expensive support. ChatGuru 's enterprise messaging system is cost-effective and allows your business to implement personalized two-way communication at scale . A Gartner survey shows that, by 2022, new tools such as chatbots and messaging will be responsible for 70% of all consumer contacts . In other words, you may be missing a great opportunity to reach consumers and grow your business if you are not using messages in your company's communication. We at ChatGuru have a platform for developing and managing a personalized chatbot for the needs of your business and your customers . With our communication software for WhatsApp, your company will be able to provide support 24 hours a day, 7 days a week , using automated and synchronous conversations that trigger the routing of human agents if necessary. Many common and recurring queries can be addressed synchronously by ChatGuru 's technology , allowing your company to save time and money by delegating only the most complex and strategic questions to a human attendant . ChatGuru's chatbots can cover a wide variety of use cases.
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發表於 17:18:12